Privacy Policy, Terms of Service, and Mediation Agreement
In Fact Solutions Mediation LLC · Effective Date: April 29, 2026
In Fact Solutions Mediation LLC ("we," "our," or "us") provides private, structured online mediation services designed to assist individuals in resolving disputes through guided communication and neutral facilitation. By accessing our website, engaging in our services, or completing payment through our system, including payments processed via Stripe, you acknowledge and agree to the terms outlined in this agreement.
Our services are mediation-based and non-legal in nature. We act as neutral facilitators to help organize information, guide communication, and support voluntary resolution between parties. We do not provide legal advice, do not act as attorneys, and do not issue binding decisions. Use of our services does not create an attorney-client relationship.
To provide our services, we collect only the information necessary to facilitate the mediation process. This may include your name, contact information, and details related to your dispute. Because mediation often involves sensitive matters, you may provide personal or case-related information during intake and throughout the process. Payments are securely processed through Stripe, and we do not store or have direct access to your full payment card information. Your information is used solely to deliver services, communicate with you, process payments, and improve our system. We do not sell or rent your personal information.
We are committed to maintaining the confidentiality of the mediation process; however, you understand that electronic communications (including email and online platforms) carry inherent risks and absolute security cannot be guaranteed. Information may be disclosed if required by law, court order, or to prevent harm or fraud.
Our services are conducted through a structured, primarily written (text-based) format. By participating, you agree to provide accurate information, engage in good faith, and communicate respectfully. Mediation is voluntary, and outcomes depend on the cooperation of all parties. No specific result is guaranteed.
All fees are clearly presented prior to purchase. By completing payment, you agree to the stated pricing and terms. Due to the nature of digital services and immediate access to mediation materials, fees may be non-refundable once services have been accessed or initiated, unless otherwise stated. Refunds, if any, are issued at our sole discretion. Payments are processed via Stripe.
We do not guarantee outcomes and are not responsible for decisions made by any party. To the fullest extent permitted by law, our liability is limited to the amount paid for the service.
We retain your information only as long as necessary to provide services, comply with legal obligations, and resolve disputes. While we implement reasonable safeguards, no system can be guaranteed fully secure. You may request access to, correction of, or deletion of your personal data by contacting us.
Our services may involve third-party platforms, including Stripe, and we are not responsible for their independent practices.
We reserve the right to update this agreement at any time. Updates will be posted with a revised effective date. Continued use of our services constitutes acceptance of any changes.
By using our services, you acknowledge that you understand the role of a mediator, voluntarily agree to participate, and accept the scope and limitations of the services provided.
In Fact Solutions Mediation LLC
[email protected]